Amazon Web Services

Given the extraordinary opportunity to do what I do on one of the world's biggest stages. I am currently working at Amazon as an AV Support Engineer in Arlington, VA at Amazon HQ2. This is the third time I have brought an organization back from the dead, AV-wise, after the pandemic.

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Part of my role includes creating reference documents (wikis), onboarding new hires to the AV team, and interviewing potential new AV engineers. Examples of my wikis can be seen on the AV Support East Internal wiki page, under Technical > AV East Technical.

Check out the user guide I made for an outdated confusing AV event space in ATL12. This room is capable of showing multiple laptop inputs, in addition to Chime. I created two versions of the user guide: one with text only and one with pictures and text. Each version starts with key words, such as "inputs" and "outputs". I then detail five different potential scenarios of how to setup the room. I tested these wikis with two non-technical people and one IT technician before handing them to end users. The last customer who used the room did not submit any tickets or ask for assistance from our engineer and used the room flawlessly. Prior to these instructions, most tickets for this room were user error. 

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For onboarding new hires to the AV team, I created unique individualized quip reference documents for nine new people on the team, showing them where to go to teach themselves technical things and where to find Amazon resources, such as floor plans of buildings and ongoing data tracking projects I wanted them to participate in. I also created a separate document for how to use the ticketing system and provided six examples of common types of tickets and how to address them.